FAQ

What payment methods do you accept?
We accept credit and debit cards, PayPal, and installment plans are offered through Shop Pay.

How much is shipping?
For domestic orders, we offer a flat rate of just $10 through UPS. Additionally, for those times when you need your items in a hurry, we provide expedited shipping options tailored to the weight and destination of your order. Please refer to our shipping policy here.

How long will it take to receive my order?
For in-stock items, please allow 7-14 business days for delivery. Any preorder items will have clear details stated on their respective product pages. Rest assured, at Call Me Masha, we keep you informed every step of the way. You'll receive shipping updates along with tracking information as soon as your order is dispatched.

What is your return and exchange policy?
You can find it here.

Do you ship internationally?
Yes! We currently offer international shipping to the UK, Canada, Mexico, Australia, New Zealand, Brazil, most of Western Europe, South Korea, Japan, and Hong Kong. Shipping rates vary by destination and will be calculated at checkout. Please note that customers are responsible for any customs, duties, or taxes that may apply upon delivery. Delivery times may vary depending on the destination and customs processing times.

If your country isn't listed, feel free to reach out to us at info@callmemasha.shop. We're happy to explore options and work something out for you!

Can I request custom orders?
Email us at info@callmemasha.shop for more info.

Where are your garments made?
At Call Me Masha, we take pride in our commitment to quality and craftsmanship. Every garment is meticulously crafted in the heart of Brooklyn, NY, utilizing the finest handmade techniques to create a couture product designed to stand the test of time. Our dedication to local production extends further as our textiles are printed right here in the USA and sewn to perfection in Brooklyn, NY.

How can I care for my Call Me Masha garment to ensure its longevity?
We recommend dry cleaning for all our products, including corsets, skirts, and dresses. This is particularly crucial due to the delicate nature of boning in our corsets and dresses. Dry cleaning ensures gentle yet thorough cleaning, preserving the integrity of the materials and construction, thus extending the lifespan of your garment. By following this care instruction, you can enjoy your Call Me Masha piece for years to come!

Do you offer gift-wrapping or special packaging for purchases?
Absolutely! At Call Me Masha, we believe in elevating every aspect of your shopping experience. Each order is meticulously packaged with care, featuring custom tissue paper and handmade pouches with unique textile design. Additionally, you'll find extras like postcards and stickers, adding a touch of charm to your unboxing experience.

Are your pieces limited edition or part of a continuous collection?
As a small brand dedicated to handmade couture and a small print production, our garments are indeed limited edition, with every piece carrying a Certificate of Authenticity personally provided by the artist herself, Molly Surazhsky. Molly's thoughtful design process ensures that each textile is a unique work of art, making every garment truly one-of-a-kind. On occasion, our designer may choose to reprint in-demand designs, ensuring that every wearer can experience the magic of a Call Me Masha creation.

Do you offer wholesale opportunities for retailers?
Email us at info@callmemasha.shop for more info.

How can I contact customer service if I have further questions or concerns?
Email us at info@callmemasha.shop. We respond to customer emails between Monday and Friday 12 – 6 PM.

Are you stocked anywhere?
We are currently stocked at By Liv Williamsburg and recommend signing up for our mailing list below to learn about upcoming pop ups!