Shipping policy

Call Me Masha offers $10 flat rate shipping via UPS on all domestic orders.

Once your package is shipped you will receive an email with tracking. Please ensure your delivery address is correct. Please note that we do not process or ship orders on weekends or holidays. Our typical processing time for shipments is between 3 to 5 business days. Signature upon delivery is not required. 

We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control. We are not responsible for and do not refund lost or stolen packages. We recommend that you add Route Purchase Protection to your cart for domestic orders.

If you require your piece for a specific date, please contact us before placing your order and we will see what we can do.  

INTERNATIONAL SHIPPING

At present, we regret to inform you that we are unable to process international orders. However, rest assured, we are diligently working towards extending our services to international customers in the near future! Stay updated by subscribing to our mailing list, and we'll notify you as soon as we start accepting international orders.

PREORDERS

When you preorder a product, you're reserving an item that's either out of stock or will soon be available. We will provide an estimated delivery timeframe on the product page. While we strive to meet these dates, sometimes delays happen, though we'll do our best to keep you informed. Once your preordered item is ready for shipment or delivery, we'll send you a confirmation email when you place the preorder and another when it ships. Preordered products can't be refunded. However, you may be able to cancel your preorder by letting us know in writing within 3 business days of placing the order by contacting us at info@callmemasha.shop.